Effective Date: 1st March 2026
Company Name: Ponvastra
Website: Elampillaisareesonline.in

At Ponvastra, we strive to ensure safe, timely, and reliable delivery of all orders. This Shipping & Delivery Policy outlines our order processing, dispatch timelines, and delivery guidelines.

1. Order Processing

  • Orders are processed within 2–5 business days after successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Bulk and customized orders may require additional processing time.

2. Shipping Coverage

We deliver to:

  • All locations across India
  • International locations (on request, extra charges apply)

3. Delivery Timelines

Within India:

  • Metro Cities: 2–5 business days
  • Tier 2 & 3 Cities: 3–10 business days
  • Remote Locations: May take additional time

International Deliveries:

  • Usually 7–20 business days, depending on customs and destination country.

4. Shipping Charges

  • Shipping charges are calculated at checkout unless stated as free.
  • Promotional free shipping offers will be clearly mentioned on the website.
  • International shipping rates depend on parcel weight and destination.

5. Courier Partners

We use reliable courier partners such as:

  • Delhivery
  • DTDC
  • Blue Dart
  • India Post

Courier selection depends on service availability in your location.

6. Order Tracking

Once your order is shipped:

  • Tracking details will be shared via SMS, Email, or WhatsApp.
  • Customers can track the shipment using the tracking link provided.

7. Delivery Delays

Delivery delays may occur due to:

  • Festivals or peak seasons
  • Weather conditions
  • Courier partner issues
  • Remote delivery locations

Ponvastra is not responsible for delays caused by third-party logistics providers.

8. Incorrect Shipping Address

  • Customers are responsible for providing accurate delivery details.
  • Ponvastra is not liable for lost shipments due to incorrect addresses.
  • Re-delivery charges may apply.

9. Damaged Parcels

If you receive a damaged parcel:

  • Record an unboxing video immediately
  • Notify us within 24 hours of delivery
  • Claims without video proof may not be accepted

10. International Duties & Taxes

  • International orders may be subject to customs duties and taxes.
  • These charges are the responsibility of the customer and are not included in our pricing.

11. Contact Us

For shipping or delivery-related queries:

Company: Ponvastra
Website: Elampillaisareesonline.in
Email: ponvastra[at]gmail[dot]com
Mobile / WhatsApp: +91 81 24 47 37 43